Service Satisfaction Indicators (Service Satisfaction & Satisfaction)
Description
#### Description
Utrecht in Cijfers is the online database of the municipality of Utrecht. Here, the Research & Advice department publishes figures on the city of Utrecht and the Utrecht neighbourhoods. With Utrecht in Figures we want to show all interested parties in Utrecht how things are actually going with Utrecht.Utrecht in Figures is divided into themes.
Within the theme 'Service Satisfaction (Service Satisfaction)' you will find information about the following 23 'indicators':
-% who prefer to arrange an application with the municipality via the counter
-% who prefer to arrange an application to the municipality by telephone
-% who prefer to arrange an application to the municipality via the website
-% who prefer to arrange an application to the municipality via a letter
-% who prefer to arrange an application to the municipality via e-mail
-% who prefer to arrange an application with the municipality via social media
-% who prefer to arrange a response, idea or complaint to the municipality via the counter
-% who prefer to arrange a response, idea or complaint to the municipality by telephone
-% who prefer to arrange a response, idea or complaint to the municipality via the website
-% who prefer to arrange a response, idea or complaint to the municipality via a letter
-% who prefer to arrange a response, idea or complaint to the municipality via an e-mail
-% who prefer to arrange a response, idea or complaint to the municipality via social media
-% that prefers to arrange information from the municipality via the counter
-% who prefer to arrange information from the municipality by telephone
-% that prefers to arrange information from the municipality via the website
-% that prefers to arrange information from the municipality via a letter
-% that prefers to arrange information from the municipality via e-mail
-% that prefers to arrange information from the municipality via social media
- visitor's report for public counters
- report grade callers with Customer Contact Centre
- report grade e-mail (digital services)
- website report (digital services)
- report number WhatsApp (digital services)
#### Number of indicators
Number of indicators under this theme: 23
#### Source
Research & Advice, Municipality of Utrecht, Population Survey; Municipality of Utrecht
#### Related datasets
Other datasets that fall within this theme:
- Indicators Bar visit and telephony (Satisfaction & service)
- Indicators Online services (Satisfaction & service)
- Indicators Preferred-contact-and-information-of-municipality-satisfaction-service">Indicators Preferred-contact-and-information-of-municipality (Satisfaction & service)
Resources
| Name |
Format |
Description |
Link |
|
54 |
|
https://utrecht.incijfers.nl/jive/ |
|
0 |
|
https://utrecht.incijfers.nl/dashboard/dashboard2020/publieksdienstverlening |
Tags
- utrecht
- onderzoek-en-advies
- utrecht-in-cijfers
- indicatoren
- onderzoek
- dienstverlening
- tevredenheid