Unified ICM/Unified CCE Databases
Description
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The local database also contains tables of real-time information that describe activity at the callcenters. Historical information is stored in the central database.
Resources
| Name |
Format |
Description |
Link |
Tags
- n8nn
- social-security-administration
- management-information
- unified-icm
- ssa
- unified-cce
- social-security
- 800
- call-center
- care-2020
- telephone-system