UK Visas & Immigration Customer Service Standards

Description

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service standard MP letters; performance against service standard for customer complaints, MPs Emails and MP further action cases. Includes data previously published in UKBA percentage of complaints responded to within service standards.

Resources

Name Format Description Link
63 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/456132/customer_service_operations_transparency_data_q2_2015.ods
63 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/348464/ukvi_cso_transparency_data_2014_q2.ods
63 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/428787/customer_service_operations_transparency_data_q1_2015.ods
63 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/407185/customer_service_operations_transparency_data_q4_2014.ods
53 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/380600/customer_service_operations_transparency_data_q3_2014.xls
21 https://www.gov.uk/government/publications/customer-service-operations-august-2014
63 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/481196/customer_service_operations_transparency_data_q3_2015_update.ods

Tags

Topics

  • SOCI

Categories