Description
The consumer conditions survey is a representative survey conducted by the European Commission in each Member State of the Union, plus Iceland, Norway and (at least until 2020) the United Kingdom to assess consumer attitudes, behaviours and experience in the Single Market, regarding the respect of consumer rights and safety. In 2020 (results published in 2021), it includes targeted questions to assess the impact of COVID.
The survey contains respondents questions on opinions and statements codified on qualitative scales (e.g. from strongly agree to strongly disagree), as well as on consumer experiences and behaviour (e.g. problems experienced and actions to solve them) and consumer knowledge on the their rights (in the form of quiz).
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Consumer attitudes towards cross-border trade and consumer protection | HTML | Open resource | |
| 1.0: Dissemination database – Consumer Conditions Scoreboard 2019 | ZIP | Open resource | |
| 1.1: Consumer Conditions Scoreboard 2019 | Open resource | ||
| 1.3: Survey on retailers’ attitudes towards cross-border trade and consumer protection – 2018 | Open resource | ||
| 1.5: Technical report – retailers’ attitudes towards cross-border trade and consumer protection – 2018 | Open resource | ||
| 1.2: Survey on consumers’ attitudes towards cross-border trade and consumer protection - 2018 | Open resource | ||
| 1.4: Technical report – consumers’ attitudes towards cross-border trade and consumer protection – 2018 | Open resource | ||
| 1.01 Consumer Conditions Survey 2021 edition - Main Results | Open resource | ||
| 3.1: Consumer Conditions Scoreboard 2015 | Open resource | ||
| 2.1: Consumer Conditions Scoreboard 2017 | Open resource | ||
| 2.2: Survey on consumers’ attitudes towards cross-border trade and consumer protection - 2016 | Open resource | ||
| 2.3: Survey on retailers’ attitudes towards cross-border trade and consumer protection – 2016 | Open resource | ||
| 1.02 Consumer Conditions Survey 2021 edition - Country highlighted results | Open resource | ||
| Infographic - Consumer Conditions Scoreboard 2017 | Open resource | ||
| Infographic: Consumer Conditions Scoreboard 2015 | Open resource | ||
| 2.4: Technical report – consumers’ attitudes towards cross-border trade and consumer protection – 2016 | Open resource | ||
| 2.5: Technical report – retailers’ attitudes towards cross-border trade and consumer protection – 2016 | Open resource | ||
| 3.3: Survey on retailers’ attitudes towards cross-border trade and consumer protection – 2014 | Open resource | ||
| 3.2: Survey on consumers’ attitudes towards cross-border trade and consumer protection - 2014 | Open resource | ||
| 1.03 Consumer Conditions Survey 2021 edition - Dissemination database with EXCEL pivot-tables in a microsite | Unknown | Open resource |