Strategic Measure_Number and Percentage of instances where people access court services other than in person and outside normal business hours (e.g. phone, mobile application, online, expanded hours) – Municipal Court
Description
The dataset supports measure S.D.4.a of SD23.
The Austin Municipal Court offers services via in person, phone, mail, email, online, in the community, in multiple locations, and during non-traditional hours to make it easier and more convenient for individuals to handle court business. This measure tracks the percentage of customers that utilize court services outside of normal business hours, defined as 8am-5pm Monday-Friday, and how many payments were made by methods other than in person. This measure helps determine how Court services are being used and enables the Court to allocate its resources to best meet the needs of the public. Historically, almost 30% of the operational hours are outside of traditional hours and the average percentage of payments made by mail and online has been over 59%.
View more details and insights related to this measure on the story page: https://data.austintexas.gov/stories/s/c7z3-geii
Data source: electronic case management system and manual tracking of payments received via mail.
Calculation: Business hours are manually calculated annually. - A query is run from the court’s case management system to calculate how many monetary transactions were posted. S.D.4.a: Numerator: Number of payments received by mail is entered manually by the Customer Service unit that processes all incoming mail. S.D.4.a Denominator: Total number of web payments is calculated using a query to calculate a total number of payments with a payment type ‘web’ in the case management system.
Measure time period: Annual (Fiscal Year)
Automated: No
Date of last description update: 4/10/2020