Descriptive statistics of the Customer Satisfaction of the Revenue Portal - Year 2023

The dataset consists of the descriptive statistics of the June and November 2023 customer satisfaction surveys of the Revenue Portal, https://entrate.regione.campania.it/home. In particular, the values of mean, median, first quartile, third quartile, variance and standard deviation are reported. Citizen satisfaction was measured using a six-level Likert scale:

° Number of observations, represents the number of the statistical sample

° Minimum and Maximum, represent the lower and upper extremes of the evaluation for each item of the questionnaire

° Frequency of the minimum and maximum, represent the total of the minimum and maximum assessments for each survey

° Sum, it represents the total of satisfaction levels.