Description
A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives monthly. It is also presented to other components (DCRDP, OB) upon request for informational and decision-making purposes.
Resources
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Tags
- social-security-administration
- customer-service
- customer-experience
- ssa
- social-security
- state-of-services-key-agency-metrics