Description
The screening checkpoint experience is a key driver of satisfaction at SFO, thus understanding the quality of the service and controllable experiences is required to improve it. SFO conducted two surveys of the Terminal 2 checkpoint in 2019. One in May, and after improvements were made, another in October to understand whether this changes were successful or in any way impactful.
A code-list is attached to assist with analysis.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Comma Separated Values File | CSV | Open resource | |
| JSON File | JSON | Open resource | |
| RDF File | RDF | Open resource | |
| XML File | XML | Open resource |