Description
Provides performance metrics for each of the Department of Education's federal loan servicers and allocation percentages for new loan volume.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Servicer Performance Metrics and Allocations Report Links | HTML | Through its loan servicing contracts, Federal Student Aid provides its federal loan servicers broad latitude to determine how best to service their assigned loans in order to yield high-performing portfolios and high levels of customer satisfaction. A common set of metrics is used to measure the performance of each federal loan servicer and a common calculation methodology is used to allocate new loan volume to servicers | Open resource |