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Through its loan servicing contracts, Federal Student Aid provides its federal loan servicers broad latitude to determine how best to service their assigned loans in order to yield high-performing portfolios and high levels of customer satisfaction. A common set of metrics is used to measure the performance of each federal loan servicer and a common calculation methodology is used to allocate new loan volume to servicers |
https://studentaid.gov/data-center/business-info/contracts/loan-servicing/servicer-performance |