Flash Eurobarometer 326: Survey on passengers’ satisfaction with rail services

This Flash Eurobarometer survey was conducted to examine EU rail passengers' satisfaction with various features of the rail services, including the railway stations. A large majority of the rail passengers surveyed said that they travelled by train less than once a month. A minority of respondents (8%) said that they took the train either every day or regularly. Among the eight features related to rail stations which were analysed in the survey, rail passengers were more likely to be satisfied with three of them: (1) the ease of buying tickets, (2) the provision of information about train schedules and platforms and (3) the personal security in railway stations. Of the eleven features of rail services and facilities the three that rail passengers were more likely to be satisfied with were (1) on board personal security , (2) scheduled journey time (3) seating comfort".

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer