Special Eurobarometer 362: E-Communications Household Survey

The results of the special Eurobarometer "eCommunications household survey" conducted between 9 February and 8 March 2011 to measure the attitude of European households and individuals towards fixed and mobile telephony, Internet access, TV broadcast services, bundled offers, privacy, quality of services, affordability and switching. The survey covers the 27 EU Member States, with an average of 1,000 households interviewed per country. It follows on from the previous Eurobarometer survey which was conducted between November and December 2009.
The main themes addressed in this report are:
- The different types of telephone access available with the home
- The availability of computers within the home
- Internet access and the quality of that Internet connection
- Television availability and the way in which the transmission is received
- Uptake of communications packages
- The ease of switching Internet service providers and/or package providers
- Affordability of mobile services
- Data privacy

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer