Special Eurobarometer 219: Services of general interest

For this survey in 2004, 24,867 citizens of the 25 European Union Member States were
questioned between 27 October and 27 November 2004.
The survey deals with eight services of general interest:
♦ Mobile telephone services
♦ Fixed telephone services
♦ Electricity supply services
♦ Gas supply services4
♦ Water supply services
♦ Postal services
♦ Transport services within towns/cities
♦ Rail services between towns/cities
In addition, this report successively analyses the following points:
1. Access to services of general interest
2. Usage of services of general interest
3. The price of services of general interest
4. The quality of services of general interest
5. Consumer relations (customer service and handling of complaints)

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer