Special Eurobarometer 176: Consumers' opinions about services of general interest

This opinion poll has been carried out at the request of the Health and Consumer Protection General Directorate, managed and organised by the Press and Communication Service, "Public Opinion Analysis" Unit.
It was carried out between 1st September and 7th October 2002, in all European Union countries, on behalf of the European Opinion Research Group (EORG: a consortium of market research and public opinion agencies, made up of INRA in Belgium – I.C.O. and GfK orldwide).
This summary report speaks of percentages of "satisfaction" and "dissatisfaction". These are the result of a harmonised presentation of the responses: see below for the way in which the replies to questions 3, 4, 5, 6 and 8 of the EB 58 questionnaire have been harmonised into two types of reply ("satisfied" or "not satisfied"):
Q. 3.(a) In general, would you say that the price you pay for the * services you use
Q. 4.(a) In general, what do you think of the quality of the services you use?
Q. 5.(a) In general, would you say that the information (bills, contracts, advertising, tickets, leaflets, etc.) you get from your provider is Q. 6.(a) In general, would you say that the terms and conditions of he contract with your provider are
Q. 8.(a) In general, would you say that the customer service provided by your **service provider is

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer