Special Eurobarometer 176: Consumers' opinions about services of general interest

Description

This opinion poll has been carried out at the request of the Health and Consumer Protection General Directorate, managed and organised by the Press and Communication Service, "Public Opinion Analysis" Unit. It was carried out between 1st September and 7th October 2002, in all European Union countries, on behalf of the European Opinion Research Group (EORG: a consortium of market research and public opinion agencies, made up of INRA in Belgium – I.C.O. and GfK orldwide). This summary report speaks of percentages of "satisfaction" and "dissatisfaction". These are the result of a harmonised presentation of the responses: see below for the way in which the replies to questions 3, 4, 5, 6 and 8 of the EB 58 questionnaire have been harmonised into two types of reply ("satisfied" or "not satisfied"): Q. 3.(a) In general, would you say that the price you pay for the ***** services you use Q. 4.(a) In general, what do you think of the quality of the ***** services you use? Q. 5.(a) In general, would you say that the information (bills, contracts, advertising, tickets, leaflets, etc.) you get from your ***** provider is Q. 6.(a) In general, would you say that the terms and conditions of he contract with your ***** provider are Q. 8.(a) In general, would you say that the customer service provided by your *****service provider is #####The results by volumes are distributed as follows: * Volume A: Countries * Volume AA: Groups of countries * Volume A' (AP): Trends * Volume AA' (AAP): Trends of groups of countries * Volume B: EU/socio-demographics * Volume B' (BP) : Trends of EU/ socio-demographics * Volume C: Country/socio-demographics ---- Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: [https://www.gesis.org/eurobarometer](https://www.gesis.org/eurobarometer)

Resources

Name Format Description Link
57 https://ec.europa.eu/commfrontoffice/downloadODP/?53A3F89270A73CEE20F956F06F95F2A8
57 https://ec.europa.eu/commfrontoffice/downloadODP/?264DD3509096F793A0E21B10B9C5B38F
57 https://ec.europa.eu/commfrontoffice/downloadODP/?1DD674A65B960C2A928B3DC7A0C55BD5

Tags

  • interest
  • polls
  • surveys
  • consumers
  • opinion
  • special
  • services
  • opinions
  • general

Topics

  • GOVE

Categories