Special Eurobarometer SP543 : Passenger rights

73% of EU27 respondents say they have used at least one mode of transport during the last 12 months: 52% say they used local urban transport (trams, buses, metro, etc.), 33% have used rail transport, 23% have used air transport, 14% have used coach transport (excluding local or urban bus services) and 8% have used ship or ferry services.
Awareness of passenger rights for rail transport is the most widespread (33%), followed by air transport (30%), coach transport (27%) and ship or ferry services (16%) and respondents are most likely to have seen such information in railway stations (9%), airports (8%), and on trains (8%).
47% of rail travellers experienced at least one disruption to their journey during the last 12 months. The most common disruption was a departure delay of one to two hours.
30% of air travellers experienced at least one disruption to their journey, most commonly a departure delay of two hours or more (16%).
17% of coach travellers experienced at least one disruption, most commonly a departure delay of more than an hour and a half (8%), while 12% of ship or ferry travellers experienced at least one disruption during the last 12 months, most commonly a departure delay of more than one hour and a half (4%).

Processed data

Processed data files for the Eurobarometer surveys are published in .xlsx format.

• Volume A "Countries/EU"
  The file contains frequencies and means or other synthetic indicators including elementary bivariate statistics describing distribution patterns of (weighted) replies for each country or territory and for (weighted) EU results.
• Volume AP "Previous survey trends"
  The file compares to the previous poll in (weighted) frequencies and means (or other synthetic indicators including elementary bivariate statistics describing distribution patterns of replies); shifts for each country or territory foreseen in Volume A and for (weighted) results.
• Volume AA "Groups of countries"
  The file contains (labelled) frequencies and means or other synthetic indicators including elementary bivariate statistics describing distribution patterns of (weighted) replies for groups of countries specified by the managing unit on the part of the EC.
• Volume AAP "Trends of groups of countries"
  The file contains shifts compared to the previous poll in (weighted) frequencies and means (or other synthetic indicators including elementary bivariate statistics describing distribution patterns of replies); shifts for each groups of countries foreseen in Volume AA and for (weighted) results.
• Volume B "EU/socio-demographics"
  The file contains (labelled) frequencies and means or other synthetic indicators including elementary bivariate statistics describing distribution patterns of replies for the EU as a whole (weighted) and cross-tabulated by some 20 sociodemographic, socio-political or other variables, depending on the request from the managing unit on the part of the EC or the managing department of the other contracting authorities.
• Volume BP "Trends of EU/socio-demographics"
  The file contains shifts compared to the previous poll in (weighted) frequencies and means (or other synthetic indicators including elementary bivariate statistics describing distribution patterns of replies); shifts for each country or territory foreseen in Volume B above)and for (weighted) results.
• Volume C "Country/socio-demographics"
  The file contains (labelled) weighted frequencies and means or other synthetic indicators including elementary bivariate statistics describing distribution patterns of replies for each country or territory surveyed separately and cross-tabulated by some 20 socio-demographic, socio-political or other variables (including a regional breakdown).
• Volume D "Trends""
  The file compares to previous polls in (weighted) frequencies and means (or other synthetic indicators including elementary bivariate statistics describing distribution patterns of replies); shifts for each country or territory foreseen in Volume A and for (weighted) results.

For SPSS files and questionnaires, please contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer