Special Eurobarometer 414: E-communications household survey and Telecom Single Market survey

The Commission has released the results of a Eurobarometer survey to measure the attitude of EU households and citizens towards the main e-communications services in the Single Market: fixed and mobile voice telephony and Internet access, TV broadcast services and service packages. The survey measures consumer's perception of mobile roaming, broadband speed, quality of experience of access services, affordability, switching service provider and price transparency, 112 awareness and use of public payphone and directory enquiry services. The fieldwork was conducted between 18 and 27 January 2014. It covers the 28 EU Member States, with a total of 27,736 respondents interviewed. It follows on from the previous Eurobarometer survey which was conducted in February-March 2013.

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer