Special Eurobarometer 396: E-communications household survey

Description

The main themes of the report are:
- The different types of telephone access available to individuals and in the home
- Internet access and the quality of Internet access
- Television access and means of reception
- Penetration of communication service packages
- Consumer sensitivity to the speed of the Internet connection
- The quality of experience of communication services
- Affordability of telephone and Internet services
- The transparency of communication service pricing
- Factors in switching Internet service providers and service package providers

The results by volumes are distributed as follows:
  • Volume A: Countries
  • Volume AA: Groups of countries
  • Volume A' (AP): Trends
  • Volume AA' (AAP): Trends of groups of countries
  • Volume B: EU/socio-demographics
  • Volume B' (BP) : Trends of EU/ socio-demographics
  • Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer

Resources

Name Format Description Link
Link to OP_VolumeAEB791CNECTecom_v2.zip ZIP Open resource
Link to OP_VolumeAAEB791CNECTecom_v2.zip ZIP Open resource
Link to OP_VolumesCEB791CNECTecomxls_v1.zip ZIP Open resource
Link to OP_VolumeBEB791CNECTecom_v2.zip ZIP Open resource
Link to OP_VolumeAPEB791CNECTecom_v2.zip ZIP Open resource

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