Special Eurobarometer 387: Harmonised numbers for services of social value-116

116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need. The European Commission has reserved five short numbers with a single format 116 + 3 digits for services of social value that should be accessible to everyone in Europe.
The strong support expressed across the European Union for the five types of helplines (80-91% of Europeans think that these numbers are fairly or very useful) demonstrates the importance of providing these services and of unifying them under a single numbering range throughout the EU. Across the EU, three out of four people feel that their Government does not provide enough information about the 116 helplines.
This survey was carried out by TNS Opinion & Social network in the 27 Member States of the European Union between 10th and 25th March 2012.

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer