Comparing customer service quality

Description

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Resources

Name Format Description Link
8 https://www.ofcom.org.uk/__data/assets/file/0023/193370/Complaints-handling-tracker-2019-respondent-level-data-map-.csv
0 https://www.ofcom.org.uk/_resources/documents/research-and-data/data/statistics/2020/reason-to-complain-tracker/reason-to-complain-tracker-2019-spss-file.sav
0 https://www.ofcom.org.uk/__data/assets/file/0015/141207/reasons-to-complain-2019-SPSS.sav
8 https://www.ofcom.org.uk/__data/assets/file/0017/193220/Customer-satisfaction-tracker-2020-data-tables.csv
8 https://www.ofcom.org.uk/__data/assets/file/0022/145066/complaints-handling-tracker-2018-respondent-level-data.csv
8 https://www.ofcom.org.uk/__data/assets/file/0030/193368/Complaints-handling-tracker-2019-supplier-level-data-tables.csv
8 https://www.ofcom.org.uk/__data/assets/file/0010/141211/complaints-handling-tracker-2018-total-market-data-tables.csv
8 https://www.ofcom.org.uk/__data/assets/file/0023/145067/complaints-handling-tracker-2018-respondent-level-datamap.csv
8 https://www.ofcom.org.uk/__data/assets/file/0012/141213/complaints-handling-tracker-2018-supplier-level-data-tables-unweighted.csv
8 https://www.ofcom.org.uk/__data/assets/file/0028/193366/Complaints-handling-tracker-2019-total-level-data-tables.csv

Tags

Topics

  • SOCI

Categories