Description
Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Complaints handling tracker 2018 total market data tables | CSV | Open resource | |
| Complaints handling tracker 2018 supplier level data tables (unweighted) | CSV | Open resource | |
| Reason to complain 2019 - SPSS | Unknown | Open resource | |
| Customer satisfaction tracker 2020: data tables | CSV | Open resource | |
| Complaints handling tracker 2018 respondent level data | CSV | Open resource | |
| Complaints handling tracker 2018 respondent level data map | CSV | Open resource | |
| Complaints handling tracker 2019: respondent level data map | CSV | Open resource | |
| Complaints handling tracker 2019: total level data tables | CSV | Open resource | |
| Complaints handling tracker 2019: supplier level data tables | CSV | Open resource | |
| Reasons to complain tracker 2019 | Unknown | Open resource |