PSCR Usability Project_Voices of First Responders

Description

The Usability Team of the National Institute of Standards and Technology's (NIST) Public Safety Communications Research (PSCR) program works to identify issues faced by first responders surrounding the use of their existing and emerging public safety communication technology. The team conducted an exploratory, sequential, mixed-methods study to gather insights into first responders' needs for and problems experienced with communication technology. The multi-phase study included in-depth interviews with 193 first responders in Phase 1, followed by a nationwide survey of 7,182 first responders in Phase 2, across four public safety disciplines, Communication Center & 9-1-1 Services (COMMS), Emergency Medical Services (EMS), Fire Service (FF), and Law Enforcement (LE).The data consists of two datasets: (1) Phase 1 data from 193 interviews with first responders from four disciplines (COMMS, EMS, FF, LE) including direct quotes from interviewees categorized by codes/subcodes with demographic information included; (2) Phase 2 survey data from 7,182 first responders from four disciplines (COMMS, EMS, FF, LE) including their responses on what technology they have and use, along with their needs for and problems experienced with communication technology; demographic information is also included.

Resources

Name Format Description Link
53 The data were extracted from over 20,000 first responder quotes from the first responder interview transcripts in Phase 1 of the PSCR Usability Project - Voices of First Responders. Phase 1 of the project was a qualitative exploration of first responders and their contexts of work. The interviews included 193 first responders across the country, from four public safety disciplines: Communication Center & 9-1-1 Services (COMMS), Emergency Medical Services (EMS), Fire Service (FF), and Law Enforcement (LE). All interview recordings were transcribed by a professional transcription service; as such, the accuracy of transcription text is dependent on the transcriber. To protect the identity of the first responders interviewed, all quotes have been reviewed for personally identifiable information (PII) and all identifiers redacted. https://data.nist.gov/od/ds/mds2-2820/PSCR%20Usability%20Project_Phase%201_Interview_Quotes.xlsx
53 The data were from the responses of the Phase 2, nationwide survey - completed by 7,182 first responders across four public safety disciplines: Communication Center & 9-1-1 Services (COMMS), Emergency Medical Services (EMS), Fire Service (FF), and Law Enforcement (LE). Phase 2 was a quantitative survey that focused on what technology first responders have and use, along with their needs for and problems experienced with communication technology. To protect the identity of the first responders interviewed and surveyed, all open-ended survey responses have been reviewed for personally identifiable information (PII) and all identifiers redacted. https://data.nist.gov/od/ds/mds2-2820/PSCR%20Usability%20Project_Phase%202_Survey_Responses.xlsx
53 PSCR_Usability_Project_datamap https://data.nist.gov/od/ds/mds2-2820/PSCR_Usability_Project_datamap.xlsx
47 PSCR_Usability_Project_README https://data.nist.gov/od/ds/mds2-2820/PSCR_Usability_Project_README.txt

Tags

  • communication-technology
  • mixed-methods-research
  • human-factors
  • first-responders
  • public-safety
  • usability

Topics

Categories