Police Response Time Analysis, 1975

This is a study of the relationship between the amount of
time taken by police to respond to calls for service and the outcomes
of criminal and noncriminal incidents in Kansas City, Missouri.
Outcomes were evaluated in terms of police effectiveness and citizen
satisfaction. Response time data were generated by timing telephone
and radio exchanges on police dispatch tapes. Police travel time was
measured and recorded by highly trained civilian observers. To assess
satisfaction with police service, personal and telephone interviews
were conducted with victims and witnesses who had made the calls to
the police.