NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer
Description
The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.
Resources
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Description |
Link |
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53 |
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http://webarchive.nationalarchives.gov.uk/20111004125058/http://www.places.communities.gov.uk/NewsPages/News_Documents/HubDownloadOct2010.xls |