Description
The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and refers customers to other institutions, record offices and archives as appropriate. The link below provides details of the number of calls received and answered during 2018-19.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| National Archives - Calls to the Contact Centre - 2020-21 | XLS | Open resource | |
| Calls to the Contact Centre - National Archives - 2018-19 | XLS | Open resource | |
| National Archives Calls to the Contact Centre - 2019-20 | XLS | Open resource |