MTA NYCT Customer Feedback Performance Metrics: 2017-2022
Description
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.
Resources
| Name |
Format |
Description |
Link |
|
40 |
|
https://data.ny.gov/api/views/hrau-ksig/rows.rdf?accessType=DOWNLOAD |
|
23 |
|
https://data.ny.gov/api/views/hrau-ksig/rows.json?accessType=DOWNLOAD |
|
55 |
|
https://data.ny.gov/api/views/hrau-ksig/rows.xml?accessType=DOWNLOAD |
|
8 |
|
https://data.ny.gov/api/views/hrau-ksig/rows.csv?accessType=DOWNLOAD |
Tags
- bus
- subway
- paratransit
- feedback
- customer-service
- new-york-city-transit
- customers
- aar
- complaints
- commendations
- access-a-ride
- nyct