MTA Bus Customer Journey-Focused Metrics: Beginning 2025

Description

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

Resources

Name Format Description Link
Comma Separated Values File CSV Open resource
JSON File JSON Open resource
RDF File RDF Open resource
XML File XML Open resource

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