MTA Bus Customer Journey-Focused Metrics: 2020 - 2024
Description
Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.
Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.
Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.
Additional years of data are available in separate datasets on data.ny.gov.
Resources
| Name |
Format |
Description |
Link |
|
40 |
|
https://data.ny.gov/api/views/wrt8-4b59/rows.rdf?accessType=DOWNLOAD |
|
23 |
|
https://data.ny.gov/api/views/wrt8-4b59/rows.json?accessType=DOWNLOAD |
|
55 |
|
https://data.ny.gov/api/views/wrt8-4b59/rows.xml?accessType=DOWNLOAD |
|
8 |
|
https://data.ny.gov/api/views/wrt8-4b59/rows.csv?accessType=DOWNLOAD |
Tags
- mtabc
- waiting-time
- bus
- mta-bus
- customer-journey-time-performance
- ridership
- performance
- monthly
- service
- bus-stop
- reliability
- journey-time
- new-york-city-transit
- customers
- customer-journey-time
- bus-route
- travel-time
- delays
- route
- passengers
- wait-time
- nyct