MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
Description
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
Resources
| Name |
Format |
Description |
Link |
|
40 |
|
https://data.ny.gov/api/views/98mr-pebg/rows.rdf?accessType=DOWNLOAD |
|
8 |
|
https://data.ny.gov/api/views/98mr-pebg/rows.csv?accessType=DOWNLOAD |
|
23 |
|
https://data.ny.gov/api/views/98mr-pebg/rows.json?accessType=DOWNLOAD |
|
55 |
|
https://data.ny.gov/api/views/98mr-pebg/rows.xml?accessType=DOWNLOAD |
Tags
- paratransit
- feedback
- customer-service
- monthly
- customers
- aar
- complaints
- access-a-ride