Louisville Metro KY - Metro 311 Service Request 2025

Description

ervice Requests for 2025, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.


The city o f Louisville adheres to the Open311.org  Data Standards 


Data Dictionary

field name

field description

service_request_id

The unique ID of the concern created by the system.

requested_datetime

The date and time the SR was made.

probyear

The year the SR was made.

updated_datetime

The date and time the SR was last modified

closed_date

The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.

status_description

An indicator of the current state of the SR.

status_notes

This info is dynamic and will change as the responsible agency denotes.

source

How the SR was received.

service_name

The name of the SR type

description

A description of the SR submitted.

agency_responsible

The agency responsible for addressing the SR.

address

The location of the concern.

longitude

Longitude of the location, using the WGS84 projection.

latitude

Latitude of the location, using the WGS84 projection.

zip_code

Zip code of the location

council_district

council district of the location

Resources

Name Format Description Link
21 https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-request-2025
3 https://services1.arcgis.com/79kfd2K6fskCAkyg/arcgis/rest/services/metro_311_2025/FeatureServer/0
8 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/csv?layers=0
57 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/shapefile?layers=0
15 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/geojson?layers=0
25 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/kml?layers=0
57 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/filegdb?layers=0
47 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/featureCollection?layers=0
53 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/excel?layers=0
0 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/geoPackage?layers=0
0 https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/0aa01f6898ea4191b7991f08eb4a5063/sqlite?layers=0

Tags

  • jefferson-county
  • 311-calls
  • metro-311
  • kentucky
  • 311-services
  • community
  • louisville
  • updated-weekly
  • city-management-and-performance
  • louisville-metro-ky
  • louisville-metro

Topics

  • Local Government

Categories