Description
For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.
The city o f Louisville adheres to the Open311.org Data Standards
Data Dictionary
Field name Field description service_request_id The unique ID of the concern created by the system. requested_datetime The date and time the SR was made. updated_datetime The date and time the SR was last modified source How the SR was received. service_name The name of the SR type description A description of the SR submitted. agency_responsible The agency responsible for addressing the SR. address The location of the concern. council_district council district of the location status_description An indicator of the current state of the SR. lat Latitude of the location, using the WGS84 projection. long Longitude of the location, using the WGS84 projection.
The city o f Louisville adheres to the Open311.org Data Standards
Data Dictionary
| Field name | Field description |
| service_request_id | The unique ID of the concern created by the system. |
| requested_datetime | The date and time the SR was made. |
| updated_datetime | The date and time the SR was last modified |
| source | How the SR was received. |
| service_name | The name of the SR type |
| description | A description of the SR submitted. |
| agency_responsible | The agency responsible for addressing the SR. |
| address | The location of the concern. |
| council_district | council district of the location |
| status_description | An indicator of the current state of the SR. |
| lat | Latitude of the location, using the WGS84 projection. |
| long | Longitude of the location, using the WGS84 projection. |
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| 21 | https://louisville-metro-opendata-lojic.hub.arcgis.com/maps/LOJIC::louisville-metro-ky-311-service-requests-june-18th-2019-to-december-18th-2019 | ||
| 3 | https://services1.arcgis.com/79kfd2K6fskCAkyg/arcgis/rest/services/311_Service_Requests_June_18th_2019_to_December_18th_2019/FeatureServer/0 | ||
| 15 | https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-311-service-requests-june-18th-2019-to-december-18th-2019.geojson | ||
| 8 | LOJIC::louisville-metro-ky-311-service-requests-june-18th-2019-to-december-18th-2019.csv | https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-311-service-requests-june-18th-2019-to-december-18th-2019.csv | |
| 21 | https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-requests-june-18th-2019-to-december-18th-2019 | ||
| 8 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/csv?layers=0 | ||
| 57 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/shapefile?layers=0 | ||
| 15 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/geojson?layers=0 | ||
| 25 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/kml?layers=0 | ||
| 57 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/filegdb?layers=0 | ||
| 47 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/featureCollection?layers=0 | ||
| 53 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/excel?layers=0 | ||
| 0 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/geoPackage?layers=0 | ||
| 0 | https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/01c0293c4eb24278a0ce18d012dec40d/sqlite?layers=0 |
Tags
- jefferson-county
- 311-calls
- metro-311
- kentucky
- 311-services
- community
- louisville
- historical
- city-management-and-performance
- louisville-metro-ky
- louisville-metro
Topics
- Local Government