Description

For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.

The city o f Louisville adheres to the Open311.org Data Standards
Data Dictionary
Field name Field description
service_request_id The unique ID of the concern created by the system.
requested_datetime The date and time the SR was made.
updated_datetime The date and time the SR was last modified
source How the SR was received.
service_name The name of the SR type
description A description of the SR submitted.
agency_responsible The agency responsible for addressing the SR.
address The location of the concern.
council_district council district of the location
status_description An indicator of the current state of the SR.
longitude Longitude of the location, using the WGS84 projection.
latitude Latitude of the location, using the WGS84 projection.

Resources

Format	Description	Link
21		https://louisville-metro-opendata-lojic.hub.arcgis.com/maps/LOJIC::louisville-metro-ky-311-service-requests-2018
3		https://services1.arcgis.com/79kfd2K6fskCAkyg/arcgis/rest/services/Louisville_311_Service_Requests_2018/FeatureServer/0
15		https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-311-service-requests-2018.geojson
8	LOJIC::louisville-metro-ky-311-service-requests-2018.csv	https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-311-service-requests-2018.csv
8		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/csv?layers=0
57		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/shapefile?layers=0
15		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/geojson?layers=0
25		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/kml?layers=0
57		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/filegdb?layers=0
47		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/featureCollection?layers=0
53		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/excel?layers=0
0		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/geoPackage?layers=0
21		https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-requests-2018
0		https://louisville-metro-opendata-lojic.hub.arcgis.com/api/download/v1/items/fcb17238df5542dba8745097111c1939/sqlite?layers=0

Topics

Local Government

Louisville Metro KY - Metro 311 Service Requests 2018

Description

Resources

Tags

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Categories

Field name	Field description
service_request_id	The unique ID of the concern created by the system.
requested_datetime	The date and time the SR was made.
updated_datetime	The date and time the SR was last modified
source	How the SR was received.
service_name	The name of the SR type
description	A description of the SR submitted.
agency_responsible	The agency responsible for addressing the SR.
address	The location of the concern.
council_district	council district of the location
status_description	An indicator of the current state of the SR.
longitude	Longitude of the location, using the WGS84 projection.
latitude	Latitude of the location, using the WGS84 projection.