Description
Overall Customer Centre Satisfaction (%) - CYC.
Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after visiting the Customer Centre in West Offices. Feedback is collated and reported monthly and is presented as the percentage of respondents who have rated the service positively.
Data can be viewed in conjunction with Customer Centre waiting times.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| Performance Indicator : CFS01 | CSV | Open resource |