Description
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| (C) - IT First Call Resolution Rate - Column Chart | CSV | <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p> | Open resource |
| Data - IT First Call Resolution Rate | CSV | <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p> | Open resource |