Description
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| 8 | <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p> | https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d-1725-4174-a4a1-b311f8c7f015/download/data-it-first-call-resolution-rate.csv | |
| 8 | <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p> | https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14-5bd1-4bce-b780-706bc5a226cb/download/c-it-first-call-resolution-rate-column-chart.csv |
Tags
- it
- first-call-resolution
- information-technology
- service-desk
Topics
- Local Government