Information technology operations and maintenance records
Description
Information Technology Operations and Maintenance records relate to the activities associated with the operations and maintenance of the basic systems and services used to supply the agency and its staff with access to computers and data telecommunications. Includes the activities associated with IT equipment, IT systems, and storage media, IT system performance testing, asset and configuration management, change management, and maintenance on network infrastructure. Includes records such as:rn- files identifying IT facilities and sitesrn- files concerning implementation of IT facility and site managementrn- equipment support services provided to specific sitesrn- inventories of IT assets, network circuits, and building or circuitry diagramsrn- equipment control systems such as databases of barcodes affixed to IT physical assets, and tracking of approved personally-owned devicesrn- requests for servicern- work ordersrn- service historiesrn- workload schedulesrn- run reportsrn- schedules of maintenance and support activitiesrn- problem reports and related decision documents relating to the software infrastructure of the network or systemrn- reports on operationsrn- website administrationrn- records to allocate charges and track payment for software and services
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