Incident response times - Fire Facts

This Fire Facts report sets out the key information on the response times to the 999 calls received by the London Fire Brigade.

It includes data and analysis on the various stages of emergency response from how long it takes people to call the fire brigade when a fire starts to how long it takes to handle the 999 call and for fire engines to arrive on scene and resolve the incident.

The methodology for counting fire engine response times changed slightly in 2015; see annex B to the 2017 document to see the methodology; Annex B to the 2016 documents highlights the changes that were made in 2015.