Description
This dataset is derived from the barometer image of the SNCF which measures the opinion of the French on the SNCF according to the following 5 indicators:
the overall opinion, perception of punctuality, price, innovation, passenger information and environmental commitment of SNCF.In January 2022, SNCF evolved the questionnaire and only asks questions on a semantic scale.
Thus, it no longer broadcasts an average score in 10, but a percentage of favourable opinions.Any use of this data must take into account the historical breakdown caused.
This questionnaire is administered monthly, by email, to 1000 French people on the basis of a national representative sample.
SNCF has commissioned the independent Harris Interactive polling institute to carry out this barometer.
Indicators:
Overall opinion
|
What general opinion do you have of La SNCF?
Very good opinion/Very good opinion/Almost bad opinion/Very bad opinion/Do not pronounce|
Percentage given:
Very good opinion
+ pretty good opinion
|---|—
Punctuality
|
Do you agree or disagree with the phrase... SNCF has trains that leave and arrive on time
Fullly Agree/Shortly Agree/Shortly Not Agree/Not Agree/Don't Proceed
|
Percentage given:
Quite agree
+ rather agree
Price
|
Do you agree with the phrase or not... SNCF offers fares that allow everyone to travel
Fullly Agree/Shortly Agree/Shortly Not Agree/Not Agree/Don't Proceed
|
Percentage given:
Quite agree
+ rather agree
Innovation
|
Do you agree or disagree with the phrase... SNCF is an innovative company
Fullly Agree/Shortly Agree/Shortly Not Agree/Not Agree/Don't Proceed
|
Percentage given:
Quite agree
+ rather agree
Passenger information
|
Do you agree or disagree with the phrase... SNCF informs its customers well before, during and after their trip
Fullly Agree/Shortly Agree/Shortly Not Agree/Not Agree/Don't Proceed
|
Percentage given:
Quite agree
+ rather agree
Environment
|
Do you agree or disagree with the phrase... SNCF Proposes environmentally friendly modes of transport
Fullly Agree/Shortly Agree/Shortly Not Agree/Not Agree/Don't Proceed
|
Percentage given:
Quite agree
+ rather agree
Resources
| Name | Format | Description | Link |
|---|---|---|---|
| SNCF-image-open-data-mensuel-harris.csv | CSV | Open resource | |
| SNCF-image-open-data-mensuel-harris.json | JSON | Open resource |