Barometer customer satisfaction at the station

Description

The **barometer of customer satisfaction** at the station is the main tool for measuring the perceived quality of SNCF Gares & Connections. Customers are interviewed face to face at the station and note the station from 0 to 10 around the 7 promises of service: * Promise 1: information * Promise 2: travel * Promise 3: cleanliness and safety * Promises 4: the comfort of waiting * Promise 5: trade and services * Promise 6: architecture and animations * Promise 7: sustainable mobility These measurements are carried out at the 130 largest stations with a frequency of 2 annual waves in March and September.

Resources

Name Format Description Link
0 https://www.data.gouv.fr/api/1/datasets/r/8dd13f1c-53b8-459e-b4e4-dcf90d3e8458
0 https://www.data.gouv.fr/api/1/datasets/r/76917077-ef4f-4e5f-94a0-fa0d69a34a8b
0 https://www.data.gouv.fr/api/1/datasets/r/37c7eb6f-82b2-42c5-9d01-7ddd3838adac
0 https://www.data.gouv.fr/api/1/datasets/r/545ac6e6-dd10-42d0-bb3c-20855bdeb116
8 https://www.data.gouv.fr/api/1/datasets/r/4a27ef61-cce9-409d-96c7-b21ecf72410e
23 https://www.data.gouv.fr/api/1/datasets/r/0bc99d1a-d151-48b7-9afc-7588bf891684
0 https://www.data.gouv.fr/api/1/datasets/r/ace60277-9979-45a6-94e2-1eed541a8fd8
0 https://www.data.gouv.fr/api/1/datasets/r/03ca7aa4-9ce2-442f-80a0-0c86de9e8800
0 https://www.data.gouv.fr/api/1/datasets/r/9b5f1c10-beff-4fa8-b0b9-45c1947e9993
54 https://www.data.gouv.fr/api/1/datasets/r/874a5d2b-346a-453c-a82d-547966a60ee5
0 https://www.data.gouv.fr/api/1/datasets/r/a6197983-f152-401f-947a-7b57f5abbef1

Tags

  • gares
  • service-en-gare
  • gare-de-voyageurs
  • satisfaction-client

Topics

Categories