Barometer customer satisfaction at the station

The barometer of customer satisfaction at the station is the main tool for measuring the perceived quality of SNCF Gares & Connections. Customers are interviewed face to face at the station and note the station from 0 to 10 around the 7 promises of service:

• Promise 1: information
• Promise 2: travel
• Promise 3: cleanliness and safety
• Promises 4: the comfort of waiting
• Promise 5: trade and services
• Promise 6: architecture and animations
• Promise 7: sustainable mobility

These measurements are carried out at the 130 largest stations with a frequency of 2 annual waves in March and September.