Monthly activity of the service 012

Information is collected since 2013 on calls answered, mailbox, emails, alerts sent, SMS / Fax alerts, total queries, level of attention and TMO.

Calls: Number of calls received and issued.
Mailbox: Number of queries collected in voicemail outside the hours of the Service.
P.O. Box: Number of inquiries received via email.
SMS/FAX alerts: Number of queries received via FAX and number of alerts sent by SMS and/or email on calls.
Total Consultations: Number of total queries managed by Service 012.
Level of care: Percentage of calls answered.
TMO (mm:ss): Average duration of calls.