Study of citizen satisfaction with the Prior Appointment Service

With these data you can know the degree of compliance with the commitments of the Charter of Prior Appointment Services: Achieving user satisfaction: Of the 85% with the global management of the 75% with the utility of the previous appointment to be attended in offices and municipal dependencies and thus avoid waiting Possibility of arranging previous appointments by the citizenry 24 hours a day, every day of the year, through telephone channels, social networks and web. Likewise, you can review the specific result of the assessment of citizenship to questions such as: clarity and consistency in the information, channel used and its ease of use, possible incidents, waiting time, procedure requested with the previous appointment, etc. The analysis of these data can be used to establish areas for improvement in the management of previous appointment.