Indicators of the Charters of Services of the City of Madrid

Service Charters are public documents through which the Madrid City Council establishes and communicates: the services it offers and the conditions under which it performs the rights of citizens in general and of persons using the services in relation to these services and the responsibilities they incur in return for receiving them. commitments to provide them with certain quality standards and participation systems established All with the aim of ensuring continuous improvement of public services. Quality commitments are the key element of the Service Charters and related indicators are defined to measure compliance. This data set provides the details of the indicators of the Service Charters of the Madrid City Council in force each year. The 'Associated documentation ' section describes the structure of the data file. You can find more information about this data on the Transparency Portal > Service Letters .