Personalized attention on Línea Madrid (face-to-face, telephone and telematic channel @lineamadrid)

Information is collected on the care provided to citizens through the 26 Offices of Attention to Citizenship distributed geographically in the 21 municipal districts, Telephone 010 and the Twitter account of Línea Madrid (@lineamadrid) The source of this information is the CRM (Customer Relationship Management) a front-office tool that offers a management solution oriented to the interested person. In the case of Línea Madrid, it is integrated with the channel addressing systems and with the municipal management software applications. You can find more information about this data on the Transparency Portal > Madrid Line .