2435|USERS' SATISFACTION WITH PRIMARY HEALTH CARE SERVICES 2001
Description
- Form commonly used to make an appointment at the Health Center in general medicine and pediatrics.
- Degree of ease you have to get an appointment with your GP and your pediatrician, and to get the appointment at the time that suits you best. Number of calls you had to make to get an appointment. Desirable number.
- Agreement with phrases on different aspects of the Health Center: proximity to the home, clarity in the indications to find the consultation and comfort of the Center.
Attendance, in the last year, to a nursing consultation. Assessment of the treatment received and the effectiveness of the nurse.
- Assessment of administrative services at the Health Centre: kindness and efficiency.
- Assessment of the waiting time between the time you were quoted and the time you finally entered the consultation at your last appointment, in general medicine and in paediatrics.
- Assessment of the care received by your GP and by your paediatrician: kindness, effectiveness, adequate consultation time and scans, attention to the information you provide, explanations you receive about your or your child's health, explanations about the medications you prescribe.
- Consultation of specialists: assistance to specialists on the recommendation of the GP. Whenever it has been necessary the GP has sent him to the specialist and assessment of the interest of the GP in what the specialist recommends.
- Home care, in the last year, from your GP, pediatrician or nurse. Degree of difficulty in obtaining home care when you have needed it. Reason and satisfaction with the attention received in the last visit.
- Likelihood that you will recommend your GP or pediatrician to friends.
- Possession of a health problem that has forced him to urgently go to a Health Center.
- Decision he took the last time he had to attend: went directly to a hospital or went to a Primary Care Service. If you went to a Primary Care Service, assessment of the care received.
- Degree of satisfaction with the care you receive in your Health Center.
- Hours of medical consultation that suits you best.
- Number of visits to your GP and pediatrician in the past year.
- Personal choice of your GP and pediatrician.
- Your doctor's or pediatrician's office hours.
Nationality.
Resources
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=2494&%3Bcuestionario=2519&%3Bmuestra=6611 |
Tags
- administración-y-servicios-públicos
- sistema-sanitario
- estudio-cuantitativo