2323|USERS' SATISFACTION WITH PRIMARY HEALTH CARE SERVICES 1999

Description

- Form commonly used to make an appointment at the Health Center in general medicine and pediatrics - Degree of ease you have to get an appointment with your GP and your pediatrician, to get the appointment at the time that suits you best and to contact the Center by phone to request such an appointment - Agreement with phrases on different aspects of the Health Center: cleanliness, proximity to the home,clarity in the indications to find the consultation and comfort of the Center - Sometimes he has gone, in the last year, to a nursing, general medicine or pediatric consultation. Assessment of the treatment received and the effectiveness of the nurse - Assessment of administrative services at the Health Centre: kindness and efficiency - Assessment of the waiting time between the time you were quoted and the time you finally entered the consultation at your last appointment, in general medicine and in paediatrics - Assessment of the care received by your GP and by your paediatrician: kindness, effectiveness, adequacy of consultation time and scans performed, attention to the information you provide, explanations you receive about your health or that of the child, explanations about the medications you prescribe and the need for exploratory tests you send, confidence that you keep professional secrecy - Home care, in the last year, from your GP, pediatrician or nurse. Degree of difficulty in obtaining home care when you have needed it. Satisfaction with the care received at the last visit - Likelihood of recommending your GP or pediatrician to friends - Decision taken the last time the interviewee or child had an urgent health problem: call the emergency room, go to a Primary Care Service or a hospital. If you decided to go to a Primary Care Center: speed with which they attended you and satisfaction with the service received, final result - Degree of satisfaction with the care you receive at your Health Center - Hours of medical consultation that suits you best - Number of visits to your GP and pediatrician in the past year - Personal choice of your GP and pediatrician

Resources

Name Format Description Link
0 http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=1312&amp%3Bcuestionario=1492&amp%3Bmuestra=4705

Tags

  • administración-y-servicios-públicos
  • sistema-sanitario
  • estudio-cuantitativo

Topics

  • GOVE
  • HEAL

Categories