3229|QUALITY OF PUBLIC SERVICES (XIII)
Description
- Main problems that currently exist in Spain.
- Social problems that personally affect more.
- Degree of satisfaction with the functioning of public services in general.
- Public services that are considered when assessing performance in general.
- Retrospective assessment of the functioning of public services in general (5 years).
- Evolution of the Administration in different aspects (5 years).
- Scale of importance (1-10) of public services.
- Need to assess the quality and functioning of public services.
- Positioning before the existence of a body that evaluates the quality of public services.
- Preferred means of contacting the Public Administration.
- Personal contact with the Public Administration (1 year).
- Public Administration Agency with which he personally carried out the procedures.
- Reasons for contacting a public administration body in person.
- Degree of satisfaction in personal contact with a public administration body.
- Assessment of the service received in the public administration body with respect to the expected one.
- Degree of satisfaction with different aspects in personal contact with a public administration body.
- Comparison of the operation of public services if they were managed by private companies.
- Contact with the public administration by mail or fax (1 year).
- Degree of satisfaction of contact with the Administration by mail or fax.
- Contact with the Public Administration by telephone (1 year).
- Internet use (last 12 months).
- Contact with the Public Administration through the Internet (last 12 months).
- Places visited for the search of information about the Public Administration or public center.
- Degree of satisfaction with the accountability of public administrations as public service providers.
- Knowledge of Open Government and various aspects of it.
- Participation in public consultations, means by which it did so and scope of consultations.
- Knowledge use and assessment of the transparency portal of the State Administration.
Resources
| Name |
Format |
Description |
Link |
| 3229/0-0|CALITY OF PUBLIC SERVICES (XIII)|2489/National (with Ceuta and Melilla)/Resident population/both sexes/18 and older/CAPI |
Unknown |
|
Open resource
|