3181|QUALITY OF PUBLIC SERVICES (XII)

Description

  • Most important problems in Spain. Problems that, personally, most affect you.
  • Degree of satisfaction with the functioning of public services in general and with certain services.
  • Degree of satisfaction with the functioning of public services in general and with certain services.
  • Public services that are thought about when assessing performance in general.
  • Retrospective assessment of the functioning of public services in general (5 years).
  • Evolution of the Administration in different aspects (5 years).
  • Scale of importance (1-10) of public services.
  • Need to assess the quality and functioning of public services.
  • Positioning before the existence of a body that evaluates the quality of public services.
  • Preferred means of contacting the Public Administration.
  • Personal contact with the Public Administration (1 year).
  • Public Administration Agency with which he personally carried out the procedures.
  • Reasons for contacting a public administration body in person.
  • Degree of satisfaction in personal contact with a public administration body.
  • Expectations for personal contact with a public administration body.
  • Degree of satisfaction with different aspects in personal contact with a public administration body.
  • Comparison of the operation of public services if they were managed by private companies.
  • Contact with the public administration by mail or fax (1 year).
  • Degree of satisfaction of contact with the Administration by mail or fax.
  • Contact with the Public Administration by telephone (1 year).
  • Degree of satisfaction of contact with the Administration through the telephone.
  • Internet use (last 12 months).
  • Contact with the Public Administration through the Internet (last 12 months).
  • Places visited for the search of information about the Public Administration or public center.
  • Reasons for using the website or website of an organisation.
  • Degree of satisfaction in general and with different aspects of the page or website you visited.
  • Confidence scale (0-10) in people.
  • Scale of selfishness (0-10) of citizens.
  • Degree of trust in institutions.
  • Actions that people can take to improve government performance.
  • Degree of trust in organizations and institutions, collectives and public employees.
  • Ideological self-location scale (1-10).
  • Electoral participation in the 2016 general elections.
  • Voter turnout and recall in the 2016 general election.
  • Situation of coexistence of the person interviewed.
  • Internet access.
  • Time of acquisition of Spanish nationality.
  • Nationality of the person interviewed (foreigners).

Resources

Name Format Description Link
3181/0-0|CALITY OF PUBLIC SERVICES (XII)|3342/National (with Ceuta and Melilla)/Resident population/both sexes/18 and over/personal interview Unknown Open resource
3181/0-1АQUALITY OF PUBLIC SERVICES (XII)А1/Principado de Asturias (aut.)/Resident population/both sexes/18 and over/personal interview Unknown Open resource
3181/0-2АQUALITY OF PUBLIC SERVICES (XII)А1/Region of Murcia (aut.)/Resident population/both sexes/18 and over/personal interview Unknown Open resource

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