3181|QUALITY OF PUBLIC SERVICES (XII)
Description
- Most important problems in Spain. Problems that, personally, most affect you.
- Degree of satisfaction with the functioning of public services in general and with certain services.
- Degree of satisfaction with the functioning of public services in general and with certain services.
- Public services that are thought about when assessing performance in general.
- Retrospective assessment of the functioning of public services in general (5 years).
- Evolution of the Administration in different aspects (5 years).
- Scale of importance (1-10) of public services.
- Need to assess the quality and functioning of public services.
- Positioning before the existence of a body that evaluates the quality of public services.
- Preferred means of contacting the Public Administration.
- Personal contact with the Public Administration (1 year).
- Public Administration Agency with which he personally carried out the procedures.
- Reasons for contacting a public administration body in person.
- Degree of satisfaction in personal contact with a public administration body.
- Expectations for personal contact with a public administration body.
- Degree of satisfaction with different aspects in personal contact with a public administration body.
- Comparison of the operation of public services if they were managed by private companies.
- Contact with the public administration by mail or fax (1 year).
- Degree of satisfaction of contact with the Administration by mail or fax.
- Contact with the Public Administration by telephone (1 year).
- Degree of satisfaction of contact with the Administration through the telephone.
- Internet use (last 12 months).
- Contact with the Public Administration through the Internet (last 12 months).
- Places visited for the search of information about the Public Administration or public center.
- Reasons for using the website or website of an organisation.
- Degree of satisfaction in general and with different aspects of the page or website you visited.
- Confidence scale (0-10) in people.
- Scale of selfishness (0-10) of citizens.
- Degree of trust in institutions.
- Actions that people can take to improve government performance.
- Degree of trust in organizations and institutions, collectives and public employees.
- Ideological self-location scale (1-10).
- Electoral participation in the 2016 general elections.
- Voter turnout and recall in the 2016 general election.
- Situation of coexistence of the person interviewed.
- Internet access.
- Time of acquisition of Spanish nationality.
- Nationality of the person interviewed (foreigners).
Resources
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=14349&%3Bcuestionario=17215&%3Bmuestra=23893 |
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=14349&%3Bcuestionario=17215&%3Bmuestra=23894 |
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=14349&%3Bcuestionario=17215&%3Bmuestra=23892 |
Tags
- administración-y-servicios-públicos
- tecnologías-de-la-comunicación-y-la-información-(tic)
- internet
- estudio-cuantitativo