3143|QUALITY OF PUBLIC SERVICES (XI)

Description

- Satisfaction with the functioning of public services in general. - Retrospective assessment of the functioning of public services in general (5 years). - Evolution of the Administration in various aspects (5 years): simplicity of administrative procedures, information given to citizens, time to resolve,... - Satisfaction with the operation of different public services: public education, assistance to public hospitals, the processing of unemployment protection,... - Scale of importance (1-10) of public services. - Need to assess the quality and functioning of public services. Positioning before the existence of a body that evaluates the quality of public services. - Preferred means of contacting the public administration. - Personal contact with the public administration (1 year). Confirmation of contact. - Public administration body with which he personally carried out the procedures. Reason to contact and satisfaction that has produced you. - Expectations for personal contact with a public administration body. - Satisfaction with various aspects in personal contact with a public administration body: professionalism of the staff, treatment of the person who attended him, schedule to the public, state of the facilities,... - Comparison of the operation of public services if they were managed by private companies. - Contact with the public administration by mail or fax, and telephone (1 year). Satisfaction that has produced him. Telephone service provided by the public administration. - Internet usage in the last twelve months. - Contact with the public administration via the Internet (1 year). Form of access to the site of the Administration contacted. Reasons for using the website or website of the contacted body. Degree of satisfaction, with different aspects and in general, of the visit to the website or electronic headquarters of the body contacted. -Level of extent of corruption in the General State Administration, in the regional administration and in the local administration. Degree of extent of corruption in: public education, public health, social services, unemployment protection, public transport, public works and infrastructure, justice, fines and other sanctions, social security, citizen security and licences and authorisations. -Level of extent of corruption among various groups: employers, employees of public administrations, politicians, judges, police, lawyers and bank employees. - Assessment of the degree to which there is corruption of an official in different situations: in the contract of relatives and / or friends in the Public Administration, apart from professional preparation; in the acceptance of gifts in exchange for favoring in contests or procedures; if they prevent known persons from queuing, paying penalties or being on waiting lists; if office supplies are carried; if he is pressured or threatened by a public office to make an award. Possession of a known person or relative who has been involved in those situations, the area in which it occurred, the dissemination/claim that he made and, where appropriate, the reason why he did not disseminate that situation. Degree to which you would be willing or have participated in different actions to fight corruption in the Administration: sign a petition to the government, be part of a peaceful protest, join an anti-corruption organisation and denounce. -Three measures that the government should take to fight corruption in the public administration. -Grade according to different reasons that would explain corruption in the Public Administration: lower salaries than in private companies, is typical of our culture, because it is not pursued, because citizens do the same, due to pressure from politicians and because there is no training in public ethics. - Ideology scale of the person interviewed. - Participation and remembrance of vote in the 2015 general election. - Current situation of coexistence of the person interviewed. - Internet access. Equipment you use for access. - Income of the household and of the person interviewed. - Nationality of the person interviewed. Time of acquisition of Spanish nationality.

Resources

Name Format Description Link
0 http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=14286&amp%3Bcuestionario=17147&amp%3Bmuestra=23829

Tags

  • administración-y-servicios-públicos
  • corrupción
  • tecnologías-de-la-comunicación-y-la-información-(tic)
  • internet
  • estudio-cuantitativo

Topics

  • GOVE
  • TECH

Categories