3030|QUALITY OF PUBLIC SERVICES (IX)

Description

- Satisfaction with the functioning of public services in general. - Retrospective assessment of the functioning of public services in general (5 years). - Evolution of the Administration in various aspects (5 years): simplicity of administrative procedures, information given to citizens, time to resolve,... - Satisfaction with the operation of different public services: public education, assistance to public hospitals, the processing of unemployment protection,... -Importance scale (1-10) of public services. - Need to assess the quality and functioning of public services. Positioning before the existence of a body that evaluates the quality of public services. - Scale of importance (1-10) of different aspects of the functioning of the public administration. - Preferred means of contacting the public administration. - Personal contact with the public administration (1 year). Confirmation of contact. - Public administration body with which he personally carried out the procedures. Reason to contact and satisfaction that has produced you. - Expectations for personal contact with a public administration body. - Satisfaction with various aspects in personal contact with a public administration body: professionalism of the staff, treatment of the person who attended him, schedule to the public, state of the facilities, ... - Comparison of the operation of public services if they were managed by private companies. - Contact with the public administration by mail or fax, and telephone (1 year). Satisfaction that has produced him. Telephone service provided by the public administration. - Internet usage in the last twelve months. Help from another person to use the Internet to make arrangements with the public administration. Probability of using the Internet to make arrangements with the public administration. - Contact with the public administration via the Internet (1 year). Form of access to the site of the Administration contacted. Knowledge of what an 'electronic headquarters' is. Reasons for using the website or website of the contacted body. Use of an electronic certificate. Degree of satisfaction, with different aspects and in general, of the visit to the website or electronic headquarters of the body contacted. - Degree of trust in public employees: firefighters, doctors, ... - General level of trust in public employees. - Degree of trust in different professionals: service personnel in energy supply companies, security companies, service in telecommunications providers and public service personnel in travel agencies. - Knowledge of the public administration reform being promoted by the Government. This seems to him to be more important in order to make administrations more efficient. - Knowledge of the Local Reform Law. Aspects of the law that it considers should be a priority in order to make local administrations more sustainable. - Ideology scale of the person interviewed. - Participation and remembrance of vote in the 2011 general election. - Current situation of coexistence of the person interviewed. - Internet access. Equipment you use for access. - Religious practice. - Income of the household and of the person interviewed. - Nationality of the person interviewed. Time of acquisition of Spanish nationality.

Resources

Name Format Description Link
0 http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=14091&amp%3Bcuestionario=16892&amp%3Bmuestra=22458

Tags

  • administración-y-servicios-públicos
  • tecnologías-de-la-comunicación-y-la-información-(tic)
  • internet
  • estudio-cuantitativo

Topics

  • GOVE
  • TECH

Categories