2950|QUALITY OF PUBLIC SERVICES (VII)

Description

- Satisfaction with the functioning of public services in general. - Retrospective assessment of the functioning of public services in general (5 years). - Evolution of the Administration in various aspects (5 years): simplicity of administrative procedures, information given to citizens, time to resolve,... - Satisfaction with the operation of different public services: public education, assistance to public hospitals, the processing of unemployment protection,... - Attitude towards the reduction of public spending on different public services: culture, health, public works, defence, housing, pensions, justice,... -Importance scale (1-10) of public services. - Need to assess the quality and functioning of public services. Positioning before the existence of a body that evaluates the quality of public services. - Scale of importance (1-10) of different aspects of the functioning of the public administration. - Preferred means of contacting the public administration. - Personal contact with the public administration (1 year). Confirmation of contact. - Public administration body with which he personally carried out the procedures. Reason to contact and satisfaction that has produced you. - Expectations for personal contact with a public administration body. - Satisfaction with various aspects in personal contact with a public administration body: professionalism of the staff, treatment of the person who attended him, schedule to the public, state of the facilities, ... - Comparison of the operation of public services if they were managed by private companies. - Contact with the public administration by mail or fax, and telephone (1 year). Satisfaction that has produced him. Telephone service provided by the public administration. - Internet usage in the last twelve months. Help from another person to use the Internet to make arrangements with the public administration. Probability of using the Internet to make arrangements with the public administration. - Contact with the public administration via the Internet (1 year). Body you contacted and management activities. Obtaining the Internet address and information. Reason for little or no information obtained. Ease of searching for information and satisfaction with the use of the Internet to be able to make arrangements with the public administration (1 year). - Advantages and disadvantages of using the Internet to make arrangements with the public administration. - Use of social networking services to obtain information from the public administration. Typology of pages of the social networks you use. - Filing a complaint or claim for any action by the public administration. Means used to present it. Body or service that gave rise to the complaint. Response within 20 days from the date of submission of the complaint. Satisfaction with the resolution of the complaint. Reason for not filing a complaint about any action by the public administration. - Knowledge of the electronic DNI or about an advertising campaign about its use. - Reason for holding the electronic ID card. Use of the electronic DNI to make arrangements through the Internet. Ease of using electronic DNI to make arrangements with the public administration. - Reason for not using the electronic ID to make arrangements over the Internet. - Preference for improving public services. Knowledge of the draft Law on Transparency, Access to Information and Good Governance. Your assessment and your most important measures. - Important information that the Administration is obliged to provide by the Transparency Law. - Ideology scale of the interviewee. - Participation and remembrance of vote in the 2011 general election. - Current situation of coexistence of the person interviewed. - Internet access. Equipment you use for access. - Religious practice. - Nationality of the interviewee. Time of acquisition of Spanish nationality.

Resources

Name Format Description Link
0 http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=14007&amp%3Bcuestionario=16802&amp%3Bmuestra=22363

Tags

  • administración-y-servicios-públicos
  • tecnologías-de-la-comunicación-y-la-información-(tic)
  • internet
  • estudio-cuantitativo

Topics

  • GOVE
  • TECH

Categories