2840|QUALITY OF PUBLIC SERVICES (V)

Description

- Satisfaction with the functioning of public services in general and with different public services: public education, public hospital care, social services, public transport, pension management,... - Retrospective assessment of the functioning of public services in general. - Attitude towards the reduction of public spending on different public services: health, culture, defence, housing, environmental protection, justice, science and technology policy,... - Confidence in various professions in the public sector: firefighters, state security forces, teachers, diplomats,... and officials. - Confidence with the attention to the public in banks and insurance companies. - Assistance to the doctor in the last year as a patient and / or companion. - Satisfaction and expectations with the care received in the doctor's office in the last year. - Satisfaction with various aspects of the care received in the doctor's office in the last year: professionalism of the doctor, treatment, information received, waiting time,... - Type of health service, public or private, that you have used in the last year. - Preferred means of contacting the public administration. Contact in the last year with the public administration personally. - Public administration body with which he personally made the arrangements and the reason. Satisfaction and expectations in personal contact. - Satisfaction with various aspects in personal contact with a public administration body: professionalism, treatment, information, waiting and care time, and condition of the facilities. - Comparison of the operation of public services if they were managed by private companies. - Contact in the last year with the public administration through mail or fax. Contact satisfaction. Contact in the last year with the Public Administration through the telephone. Contact satisfaction. telephonic service provided. - Internet usage in the last 12 months. Reason for not using the internet. - Help from another person to use the internet to make arrangements with the public administration. - Likelihood of using the internet to make arrangements with the public administration. - Frequency of internet access, places of connection and usual activities carried out in the last 12 months. - Contact with the public administration via the internet (occasionally and in the last year). - Regular activities with the internet to make arrangements with the public administration (occasionally and in the last year). - Using the internet as a means of contact for dealings with the public administration in the last twelve months: number of contacts, public administration body with which you contacted, achievement of the internet address and information, reason for the little or no information obtained, ease of searching for information, satisfaction with the use of the internet and with various aspects of the website, and advantages and disadvantages of using the internet. - Filing a complaint or claim for any action by the public administration. Means used to present it. Body or service that gave rise to the complaint. Response within 20 days from the date of submission of the complaint. Satisfaction with your resolution. Reason for not filing a complaint about any action by the public administration. - Knowledge of the electronic DNI and of any advertising campaign on its use. - Reason for the possession of the electronic DNI and the non-use of the electronic DNI to make arrangements with the public administration through the Internet. - Use of the electronic DNI to carry out banking procedures and with the public administration through the Internet and ease of use. - Ideology scale of the interviewee. - Participation and remembrance of vote in general elections in March 2008. - Religious practice. - Size and composition of the home. - Possession of children under 13 years of age. - Place of birth (country). - Nationality of the interviewee. Time of acquisition of Spanish nationality.

Resources

Name Format Description Link
0 http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=11244&amp%3Bcuestionario=13318&amp%3Bmuestra=18379

Tags

  • administración-y-servicios-públicos
  • tecnologías-de-la-comunicación-y-la-información-(tic)
  • internet
  • estudio-cuantitativo

Topics

  • GOVE
  • TECH

Categories