2797|USER SATISFACTION OF TELECOMMUNICATION SERVICES
Description
- Holding landline at home and mobile phone for personal use.
- Services contracted with the fixed telephone line and with the mobile phone for personal use.
- Loyalty in the contract for the services of the fixed telephone line.
- Internet connection speed contracted with the fixed telephone line.
- Company with which you have contracted the services of landline, internet and mobile phone for personal use.
- Contract time and holder of landline, internet and mobile phone services for personal use.
- Special rate contracted with landline and mobile phone for personal use.
- Frequency of use of landline, internet and mobile phone services for personal use.
- Frequency in the payment of the fixed telephone line.
- Amount you pay for landline and mobile phone for personal use.
- Frequency of the fixed telephone line bill.
- Source of information on the procurement of landline, internet and mobile phone services for personal use.
- Difficulty in finding information on the procurement of landline, internet and mobile phone services for personal use.
- Possibility of contracting with other companies other than the current one for landline, internet and mobile phone services for personal use.
- Satisfaction with the services contracted on the landline and on the mobile phone for personal use.
- Satisfaction with various aspects of landline service, mobile phone for personal use and internet: cost, quality, customer service, repair of breakdowns,...
- Positive and negative aspects of landline, mobile phone and internet service.
- Handling related to the fixed line and mobile phone contract for personal use (12 months). Means of contact to carry out the procedures and satisfaction with them.
- Incidents with landline, internet and mobile phone service for personal use (12 months). Contact with the company contracted for its management. Resolution and intermediary for the management of the incident.
- Satisfaction with the resolution of the incident management with the landline service, internet and mobile phone service for personal use.
- Reason for not having the fixed telephone, internet and mobile phone service for personal use.
- Management carried out to hire a landline and mobile phone for personal use.
- Hold landline, internet and mobile phone for personal use at home (12 months) and are currently deregistered.
- Management carried out to contract the internet with the fixed telephone line contract.
- Type of mobile phone contract for personal use.
- Reason to contract with the current mobile phone company for personal use.
- Use of mobile phone for personal use.
- Possession of the internet service contracted with the mobile phone for personal use. Contracted rate. Means of connection.
- Internet use (12 months). Main use of the internet.
- Frequency of use and places of internet connection in the last 12 months.
- Ideological self-location scale (1-10).
- Voting participation and remembrance in the 2008 general election.
Phone number. Type of phone that facilitates. E-mail address.
- Reasons for agreeing to take the survey.
- Frequency with which you have been interviewed through a survey.
- How you were surveyed.
- Predisposition to agree to answer a new survey at home.
Reasons for not agreeing to take a new home survey.
- Predisposition to accept to answer a new telephone survey (landline and mobile phone) and through the Internet.
- Preference in the way of being surveyed.
Predisposition to accept to answer a survey on culture, politics, social issues and sexual habits.
- Monitoring the results of surveys on culture, politics and social issues.
- Confidence in the results of surveys on culture, politics and social issues.
- Representativeness of survey results.
- Usefulness of surveys (0-10).
Resources
| Name |
Format |
Description |
Link |
| 2797/0-0|USER SATISFACTION OF TELECOMMUNICATION SERVICES|4953/National/Resident population/both sexes/18 and over/Personal interview |
Unknown |
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Open resource
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