2762|QUALITY OF PUBLIC SERVICES (III)
Description
- Image of the functioning of public administrations in Spain.
- Difficulty in carrying out procedures in public administration offices.
- Main difficulties in making representations in the Administration.
- Principally responsible for the provision of public services in Spain.
- Equality in the provision of services by the public administration.
- Assessment of the operation of some services.
- Comparison of the functioning of the State Administration with the autonomous community and the City Council.
- Comparison between Administrations in a series of characteristics.
- Qualifying scales of Public Administrations (01-10).
- Knowledge of the measures of the Public Administrations to promote the quality of public services and Administration responsible for their implementation.
Knowledge of government measures to improve the quality of different services.
- Main measure or service to improve its quality.
- Preferred means of contacting the Public Administration.
- Contacts with centers or services of the Public Administration.
- Visits to centers or services of the Public Administration and number of visits.
- Reason for the last visit to a centre or service of the Public Administration, the body visited.
- Degree of satisfaction with the resolution of the problem dealt with in the Public Administration.
- Expectations of the service of the Public Administration.
- Assessment of different aspects of the public service visited (1-10).
Contact in the last year with the Public Administration through papers (letter, fax ...), telephone and Internet, degree of satisfaction of the contact.
- Evolution of the Administration in the last five years.
- Comparison of the operation of public services managed by the Administration and by private companies. Public service of private management remembered.
- Degree of satisfaction with different services (1-10).
- Filing a complaint or claim for any action by the public administration.
- Center or service that motivated the complaint. Response within 20 days of the date of the complaint.
- Degree of satisfaction with the resolution of the complaint or claim.
- Reasons why no complaint or claim has ever been filed.
- Ideological self-location scale (1-10).
- Electoral participation in the 2008 general elections.
- Voting memory in the 2008 general election.
- Nationality of the interviewee.
Resources
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=9320&%3Bcuestionario=10874&%3Bmuestra=16445 |
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http://www.cis.es/cis/opencm/ES/1_encuestas/estudios/ver.jsp?estudio=9320&%3Bcuestionario=10874&%3Bmuestra=16465 |
Tags
- administración-y-servicios-públicos
- internet
- estudio-cuantitativo