2706|QUALITY OF PUBLIC SERVICES (II)
Description
- Main areas for citizens.
- Image of the functioning of Public Administrations in Spain.
- Difficulty in carrying out procedures in the offices of the Public Administration, main difficulties.
- Principally responsible for the provision of public services in Spain.
- Equality in the provision of services by the public administration.
- Assessment of the operation of some services.
- Comparison of the functioning of the State Administration, the Autonomous Community and the City Council.
- Comparison between Administrations in a series of characteristics.
- Qualifying scales of the State Administration (01-10).
Knowledge of government measures to improve the quality of public services.
- Main measures or services to improve their quality.
- Preferred means of contacting the Administration.
- Contacts with centers or services of the State Administration and number of visits.
Reason for the last visit to a center or service of the State Administration, Agency to which he went and degree of satisfaction with the resolution of the problem treated.
- Expectations of the service of the State Administration.
Contact in the last year with the State Administration through papers (letter, fax ...) and by phone.
- Degree of satisfaction of contact with the State Administration via telephone.
Contact in the last year with the State Administration through the Internet and the Agency with which it contacted.
- Reason for contacting the State Administration via the Internet and degree of satisfaction.
- Degree of importance of different aspects of the functioning of the State Administration (01-10).
- Evolution of the Administration in the last five years.
- Knowledge of public services managed by private companies.
- Effect of the management of public services by private companies.
- Association of a number of characteristics with the public or private sector.
- Concern of the current Government to improve the functioning of the services.
- Filing a complaint or claim for any action of the Public Administration, center or service that motivated the complaint and response within 20 days of the date of the complaint.
- Degree of satisfaction with the resolution of the complaint or claim.
- Reasons why no complaint or claim has ever been filed.
- Attendance at museums and museum visited last time.
- Assessment of the functioning of the museum visited.
- Ideological self-location scale (1-10).
- Voting memory in the 2004 general election.
Citizenship of the interviewee.
Resources
| Name |
Format |
Description |
Link |
| 2706/0-0АQUALITY OF PUBLIC SERVICES (II)А2984/National/Resident population/both sexes/18 and over/Personal interview |
Unknown |
|
Open resource
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